A systemically important bank, ranked 8th in the top 10 largest banks in Russia. Mainly focused on the business segment — B2B and B2C.
This experience was not about beautiful pictures, but about thoughtful work with analytics, requirements and attention to details. This is a complex fintech product with a lot of interesting tasks.
I worked together with the design team, developers, researchers and product managers on the Business Portal system. **
<aside> 👀 Product Designer
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<aside> 🛠 Figma, Notion
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<aside> <img src="/icons/groups_gray.svg" alt="/icons/groups_gray.svg" width="40px" /> 20+ product members 15+ developers
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<aside> <img src="/icons/subtask_gray.svg" alt="/icons/subtask_gray.svg" width="40px" /> UX/UI, Product Research
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Reduced support team workload by 15% and boosted active users in the Letters section of the Bank's Business Portal by 40% through
a comprehensive redesign. Conducted usability testing to optimize the service.
Designed from scratch the new service in the Business Portal, combining 7 separated sections into a single service, allowing users to more conveniently accumulate funds and for the bank to collect and analyze information about the client's
Increased active users by 35% and average time on page by 60% in the bank's analytics system, Advisor, leding service design, aligning user experience with business requirements and incorporating requested functionalities.
Led the design of an intelligent analytical system
Designed the notification system within the Bank's business portal outline
Redesigned client profile, list of employees
Conducted user tests and passed the projects to development
Designed the design of the Foreign Economic Activity service for mobile and tablet platforms.
Along with the design team of 3 people also working on the redesign of a complex CRM system of the internal portal.
I designed from scratch a system for accumulating company funds for certain business needs (tax piggy bank, housing and utilities, rent, employee salaries, etc.).
Letters is a complex and voluminous section of the Business portal. In this section, I conducted a complete redesign with an update of the user interaction structure, as well as creating new components. It was possible to take into account the development constraints and management requests, find the dead ends of the existing solution, and fix them.